SHIPPING
COVID-19 Updates: You will receive an order confirmation email as soon as you complete your checkout. This might appear in your Junk Folder, so keep an eye out for that too.
We will need 1 - 2 business days to process your order. You can expect to receive your shipping confirmation email after 1 - 2 business days of placing your order. All orders will be shipped via FedEx or DHL. Free Shipping for US, UK and AUS for orders over $75* (*After discounts, before shipping and taxes)
(Please note: orders placed on Friday will not be processed until the following Monday)
UK Orders
Free Delivery Over $75
Standard Shipping - $8 (10 - 14 Business Days to arrive)
Express Shipping - $12 (5 - 9 Business Days to arrive)
US Orders
Free Delivery Over $75
Standard Shipping - $8 (10 - 14 Business Days to arrive)
Express Shipping - $15 (5 - 9 Businesss Days to arrive)
Australia Orders
Free Delivery Over $75
Express Shipping - $20 (5 - 9 Businesss Days to arrive)
Maldives Orders
Free Delivery Over $75
Standard Shipping - $6 (10 - 14 Business Days to arrive)
Express Shipping - $10 (5 - 9 Businesss Days to arrive)
Rest of the World
Free Delivery Over $150
Standard Shipping - $20 (10 - 25 Business Days to arrive)
COMMON RETURN QUESTIONS
Can I return or exchange an online purchase?
Yes, you can. Simply start your return or exchange process my sending us a mail at hello@clubhousevivaldi.com depending on your location we will let you know the closest fulfilment center to send your return to.
Is the return/exchange/refund process easy?
YES! We have made the return procedure as simple as possible! If you don't like your purchase for any reason, send us an email with your order number and we'll arrange an exchange (store credit) or a refund for you! That is all there is to it. It’s that simple.
What if I want a refund?
Not a problem. Please give your brand new CHV intimates and undies about a month for them to adjust and conform to the your body's natural shapes. If you're still not happy please write to us and we will refund the value under our satisfaction guarantee policy. This is only applicable to your first pair of undies that you try.
Can you clarify shipping costs?
We do not cover the return shipping fees for exchanges unless there has been a mistake in your order and we have sent you the wrong size. Please note, the shipping fees on your original order are non-refundable.
What if I have more questions?
We're here to help, send us an email at
hello@clubhousevivaldi.com
