Returns Policy

Your first pair of CHV Intimates, is covered under our 100% Satisfaction Guarantee.

Your first pair of Intimates;
Applicable to everything we sell here. If you think you will fit better in to a different size, let us know. We will send you a replacement for free. Applies to your first single pair (one). Shipping fees will not be refunded.

Bought multiple undies in your first purchase?
As long as you try on just one it's all good. That first pair of CHV you tried on is yours to keep. We will send the replacement to you for free.
You may return the remaining items to us as long as its not tried on, unworn, unwashed, and in the original condition you received them. And we will send a replacement in the correct size or a different preferred style for all of it.

For all other products, (excluding our all sales final, clearance sales) returns are accepted within 30 days of receiving your order if items are in the original condition you received them with any and all attached packaging intact.

Submit a return request and include your order number to start the process. You can email us at

Please note, return postage is NOT provided.


Underwear is personal and so is your privacy. All your details are secure in our SSL protected website and your information And your information is only used internally to fulfill your orders.

Return Address

Clubhouse Vivaldi
18B Winslade Road,