Below FAQ are some common concerns of our clients, If you need further clarification or cannot find answers to your question please email us at
We have formulated a size guide for the best fit regardless of what your body shape is. In this house, we believe cute comes in all sizes! Consult our sizing guide provided in each product listing.
Most garments can be machine washed on COLD and DELICATE, then tumble dried with LOW HEAT. Please do not iron, bleach, or dry clean.

For best performance, please hand wash cold and lay flat to dry. This will help to protect the colour, fastness of the garment as well as the construction of the elastane fiber in the waistband.

Please be extra careful when you wash our seamless intimates (Wireless Bras & undies). We recommend handwash or cold and delicate.

Please remove cookie cups from bras and wash them separately.

Caring for your undies properly will make them last longer!
They’re made with sugar, spice, and everything nice! ;)

On a serious note, we know there’s nothing worse than an uncomfortable underwear. So, we’ve sourced the comfiest fabric that will hold you together while you take on the day. If you hadn’t figured, we don’t do anything second best.

Add to that, we care about everyone who pours love and care into the undies you wear. We hate big factories. We don't make hundreds of thousands of underwear! We make sure to make our underwear in small batches so each underwear gets the love and care it truly deserves. So, that they can love you back! All our underwear is handmade using the best in class sewing, bonding and molding techniques!

We accept all major credit cards including Visa, MasterCard, American Express, and Discover.

We do not accept cash on delivery, checks, bank drafts, money orders or PayPal credit at this point.

We LOVE attention. Email us, call us, or get through to us however you like! Get in touch with us about your orders, sizing, or just to say hi by emailing us on
At Checkout in the "Discount Code" field
The excitement of having new underwear is unbearable so we try to deliver them as quick as possible!

UK Orders

Free Delivery Over $75
Standard Shipping - $8 (10 - 14 Business Days to arrive)
Express Shipping - $12 (5 - 9 Business Days to arrive)

US Orders

Free Delivery Over $75
Standard Shipping - $8 (10 - 14 Business Days to arrive)
Express Shipping - $15 (5 - 9 Businesss Days to arrive)

Australia Orders

Free Delivery Over $75
Express Shipping - $20 (5 - 9 Businesss Days to arrive)

Maldives Orders

Free Delivery Over $75
Standard Shipping - $6 (10 - 14 Business Days to arrive)
Express Shipping - $10 (5 - 9 Businesss Days to arrive)

Rest of the World

Free Delivery Over $150
Standard Shipping - $20 (10 - 25 Business Days to arrive)

Please bear with us as your order might be delayed due to uncontrollable things like weather, social and political issues.
Breathe easy, we change our minds all the time.

If you need to amend/change your order, please get in touch with us via email at quoting your name, contact details and order number and what changes you’d like to do.

Someone from our support team will assist you soon! All amendments must be made within 24 hours from the time of purchase on the website.

Pretty much anywhere on this earth as long as you have a valid and accessible address.
Please note what you pay at checkout for shipping is only a flat rate of postage costs. Depending on the shipping location, orders to some countries may be subject to local taxes and duties. It is quite rare though.
Once you place your order we will keep you posted on every step from order processing, from dispatch till delivery.

We use FedEx and DHL for all our orders and once your order is dispatched, we will provide you the tracking number.

You can easily track the status of your order by entering the tracking number on the carriers tracking link

If you are still unsure of the status of your package, you can always contact us through our contact us page and we will be happy to see what we can do to help.
Yes! Don’t break a sweat. If you wish to request gift wrapping or discreet packaging, mention it in the ‘special notes’ before you check out and we’ll have it sorted!
Yes at checkout you have the option of choosing between standard and express shipping!


Can I return or exchange an online purchase?

Yes, you can. Simply start your return or exchange process my sending us a mail at depending on your location we will let you know the closest fulfilment center to send your return to.

Is the return/exchange/refund process easy?

YES! We have made the return procedure as simple as possible! If you don't like your purchase for any reason, send us an email with your order number and we'll arrange an exchange (store credit) or a refund for you! That is all there is to it. It’s that simple.

What if I want a refund?

Not a problem. Please give your brand new CHV intimates and undies about a month for them to adjust and conform to the your body's natural shapes. If you're still not happy please write to us and we will refund the value under our satisfaction guarantee policy. This is only applicable to your first pair of undies that you try.

Can you clarify shipping costs?

We do not cover the return shipping fees for exchanges unless there has been a mistake in your order and we have sent you the wrong size. Please note, the shipping fees on your original order are non-refundable.

What if I have more questions?

We're here to help, send us an email at

Please note: all sale items are final and will not be exchanged!
If you need further clarification or cannot find answers to your question please email us at