FAQ
For best performance, please hand wash cold and lay flat to dry. This will help to protect the colour, fastness of the garment as well as the construction of the elastane fiber in the waistband.
Please be extra careful when you wash our seamless intimates (Wireless Bras & undies). We recommend handwash or cold and delicate.
Please remove cookie cups from bras and wash them separately.
Caring for your undies properly will make them last longer!
On a serious note, we know there’s nothing worse than an uncomfortable underwear. So, we’ve sourced the comfiest fabric that will hold you together while you take on the day. If you hadn’t figured, we don’t do anything second best.
Add to that, we care about everyone who pours love and care into the undies you wear. We hate big factories. We don't make hundreds of thousands of underwear! We make sure to make our underwear in small batches so each underwear gets the love and care it truly deserves. So, that they can love you back! All our underwear is handmade using the best in class sewing, bonding and molding techniques!
We do not accept cash on delivery, checks, bank drafts, money orders or PayPal credit at this point.
UK Orders
Free Delivery Over $75Standard Shipping - $8 (10 - 14 Business Days to arrive)
Express Shipping - $12 (5 - 9 Business Days to arrive)
US Orders
Free Delivery Over $75Standard Shipping - $8 (10 - 14 Business Days to arrive)
Express Shipping - $15 (5 - 9 Businesss Days to arrive)
Australia Orders
Free Delivery Over $75Express Shipping - $20 (5 - 9 Businesss Days to arrive)
Maldives Orders
Free Delivery Over $75Standard Shipping - $6 (10 - 14 Business Days to arrive)
Express Shipping - $10 (5 - 9 Businesss Days to arrive)
Rest of the World
Free Delivery Over $150Standard Shipping - $20 (10 - 25 Business Days to arrive)
Please bear with us as your order might be delayed due to uncontrollable things like weather, social and political issues.
If you need to amend/change your order, please get in touch with us via email at hello@clubhousevivaldi.com quoting your name, contact details and order number and what changes you’d like to do.
Someone from our support team will assist you soon! All amendments must be made within 24 hours from the time of purchase on the website.
We use FedEx and DHL for all our orders and once your order is dispatched, we will provide you the tracking number.
You can easily track the status of your order by entering the tracking number on the carriers tracking link
If you are still unsure of the status of your package, you can always contact us through our contact us page and we will be happy to see what we can do to help.
COMMON RETURN QUESTIONS
Can I return or exchange an online purchase?
Yes, you can. Simply start your return or exchange process my sending us a mail at hello@clubhousevivaldi.com depending on your location we will let you know the closest fulfilment center to send your return to.Is the return/exchange/refund process easy?
YES! We have made the return procedure as simple as possible! If you don't like your purchase for any reason, send us an email with your order number and we'll arrange an exchange (store credit) or a refund for you! That is all there is to it. It’s that simple.What if I want a refund?
Not a problem. Please give your brand new CHV intimates and undies about a month for them to adjust and conform to the your body's natural shapes. If you're still not happy please write to us and we will refund the value under our satisfaction guarantee policy. This is only applicable to your first pair of undies that you try.Can you clarify shipping costs?
We do not cover the return shipping fees for exchanges unless there has been a mistake in your order and we have sent you the wrong size. Please note, the shipping fees on your original order are non-refundable.What if I have more questions?
We're here to help, send us an email athello@clubhousevivaldi.com
Please note: all sale items are final and will not be exchanged!